We would like to show you a description here but the site won’t allow us. on 17-09-2022 22:50. Or either the landlord or aerial installer are pulling a fast one. The top “capped” one is marked FM & has been disused since cable went digital. Step 1. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The isolator has a terminator cap (marked below) fitted to the open end. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. I would get virgin to do it. When you place your order, we'll let you know. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. to your Virgin Media socket. My QuickStart for Hub 3 arrived. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). . You can also check for a loose cable as not all properties have a socket. Try the automated service status number 0800 561 0061 to check for any faults in your area. on 02-08-2022 17:40. Virgin Media How to get a broadband line installed. and view the images for a range of different wall box options. Aug 8, 2019. Stream from Virgin Media. Or a VM person will sort it for you when they get here in a day ot two. For more. 3. Check if Virgin Media is available in your area, by using our postcode check-. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Connect the cable adaptor to the black banded end of the 3m isolator cable. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Not all properties have a socket. VM BB TV Landline. Call the Pre-installation and delivery team on 0800 052 1734. My Virgin Media App. An Ethernet cable – The. I don't have virgin media wall socket. B&Q are running low on these however. The principle is exactly the same as every other modem. 18-02-2023 10:23 - edited 18-02-2023 10:33. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. They may be helpful if you are having trouble connecting to the. I don't have a virgin media wall socket and this is stressing me out. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 1. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Damaged Wall socket. You can possibly do this in two ways. They will charge £99 for a relocation. Is there likey to be any problem with this, such as degraded of weaker quality or speed. . If possible, I would like to get rid of this rather ugly white box and replace it with a socket that is fully. Explain what needs to be done and book an engineer visit. We would like to show you a description here but the site won’t allow us. No virgin media wall socket; Options. Browse. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. on 01-02-2023 14:26. VM don't use fibre inside the property. Check your Hub’s connections Make sure the white cable from the wall socket to the Hub is tightly connected. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Tudor. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. on 15-02-2022 10:03. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. on 05-09-2023 20:36. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. . A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. When you place your order, we'll let you know. No wall socket 4 weeks ago - last edited 4 weeks ago I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. The house is a new build, there's no lead in the paint, no aquarium or anything like that. . Praying the white is the virgin one. Account - Cable. Plug the cables into the Hub. Chris. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Options. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. If you can get Quickstart, you can choose one of two delivery options. Tudor. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Follow these simple installation steps for your Virgin Media home phone set up. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Push the white cable with the black label into the Hub. The aerial cable would probably be in the wall and it's just a case of wiring a socket on. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Virgin Media Wall Sockets: Do I Need One? Your answer is definitely yes. . If you have any questions about your service,. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Your connection box is usually put in the living room on the wall. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. • Check the connection is tightly connected, it will make a 'click' noise. 12-10-2022 18:51 - edited 12-10-2022 18:59. No internet, unfortunately. 95. Best Regards, The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. We would like to show you a description here but the site won’t allow us. Some cordless systems have a paging function (often controlled from a button on the base station). Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. Both of these cables have then been drilled through the wall and into the spare bedroom. My understanding is you can only get the quick start kit if the house has had VM in the past. Just joined. Browse Virgin Media Virgin Media Community. • Scroll to the HDMI port you connected the cable to. Everything you need is posted to you. Can anyone - 5437858. Call the pre-installation and delivery team on 0800 052 1734. Please help. Stay safe online. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Same thing happened, and on all the wall phone points. But I have actually managed to get through to the technical team over chat. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Sometimes there is no wall box, just a trailing cable. on 27-10-2022 09:24. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Virgin Media; My Virgin Media. But I have no Virgin Media Wall socket in my house. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. How do I book an engineer to come out - 5345632. The old owners of the house had virgin media - 5381338. This is a socket in the wall, will the engineer still be required to. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. I don't longer work there. We would like to show you a description here but the site won’t allow us. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Thanks again. Got my virgin media self install kit but I don't have a virgin socket. That would indicate the base station and the handsets are in communication with each other. Options. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. If you look into the back of your Hub, you'll see a port. Getting Connected with Virgin Media is easy when you have a wall socket. Tudor. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. I don't work for Virgin Media. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. 19 minutes ago. Is it possible to ask Virgin Media to install a secondary fibre wall socket in my property? I'm having broadband speed issues with my new package and an electrician has told me. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. We can certainly get an engineer visit booked for you to come and install things. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Urgent: need WiFi ASAP! I ordered a broadband only package. Virgin Mobile. At least 30Mbps download speeds in every room or £100 one-off credit. Hi mariz2198, thanks for posting and welcome to our community. Chris. I'm a Very Insightful Person, I'm here to share knowledge. • Take the red-banded end of the isolator cable and push it. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. The box and cables may have been removed by the previous occupiers. Once connected it directly to a hub, a little bit loose, but then interne. You should be able to do it on a call to CS. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Push the white cable (from the old Hub) into the back of the new Hub. The other is marked TV, & this is used for TV & Broadband. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Damaged Wall socket. Networking and WiFi. The first thing is to start making alternative arrangements for your internet connectivity. Re: No virgin media wall socket. The cables won’t attach to the wall socket which looks mangled. Sorry to see that you have been having issues with connecting your equipment. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Learn more. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. My options are . Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 0 Kudos Share. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. I have signed up as a new user for Virgin Fibre. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayCall the Pre-installation and delivery team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. log into hub3 - 192. It probably goes into another room in the house. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Apologies for any cabling issues. The principle is exactly the same as every other modem. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart, set up and connections yesterday; Just moved in I need help in QuickStart, set up and connections Wednesday; Wall socket cable does not fit in QuickStart, set up and connections TuesdayOnce you have the adapter, you can use it to plug your phone into your hub. I have looked everywhere but can't seem to find one. Just joined. Could I get someone to come - 5400021. Not had any success calling. No Virgin media wall socket. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Checked every. The internal wall boxes are mostly oblong. But I have no Virgin Media Wall socket in my house. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Or if the other end of the white cable is in a more useful. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. Virgin offers self-install to properties that have recently had a service. Quick tips on prepping for Virgin Media technician's visit. Learn more. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Just moved in to new (rental) flat. Being connected to the internet is one of the most important modern essentials in 20. The top “capped” one is marked FM & has been disused since cable went digital. Virgin Media; My Virgin Media; Shop;. Re: No virgin media wall socket. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Could an engineer be arranged to install please as my account is due to go live today. . This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. My Virgin wall socket just have phone line, didn’t get. Back a step. Sadly, I can't set up because my wall socket does not fit. • Connect the power supply to the back of the new box, then switch on at the wall. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Then connect this to the right side port of your Virgin Media wall outlet. Check your Stream box’s connections See if your HDMI and power cables are tightly connected to the Stream box. easy install. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. For into also image of the type of. 29-12-2022 20:58 - edited 29-12-2022 21:00. I'm sorry to hear about the missing wall socket. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. If you have a SuperHub 3, please see the following explanations. Can't find Wall Socket on 18-11-2021 13:36. It means there is an issue with your connections even though the Virgin Hub 4 is on. However, I do not have any of the specified wall sockets available. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. 9. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. 2. The final config should be: DSL Wall socket -> DSL port on AX82U -> Ethernet cable to AX11000's 1GB port. If you're happy with this and for the charge we can make the arrangements for you 🙂. on 30-12-2022 13:41. Discover first hand everything Virgin Media has to offer Drop into any Virgin Media Store today to experience a world of TV entertainment, mobile and superfast broadband first hand. Thanks The existing cables will be screw-on (11 mm spanner or pliers required). Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. Virgin Media uses a unique cable network that requires a specific type of. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Virgin Mobile. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. First picture is telephone socket which is now not used. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Yes that is a VM phone socket. It can take 5 to 10 minutes to restart. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. (I did this video to help/guide new engineer as I did not find any for my self when I started. There is no additional slot. Virgin Media Quickstart set up. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. You'll need to check that your TV box is connected correctly. I can't find an internal wall socket. I can only find the TV socket. SpeedVirgin media wall socket for broadband is not what js shown on the installation guide. The admin page for the hub says Telephony (disabled) The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Hi, I just moved to a new house and got my virgin media kit today. Live TV uses co-ax cables. All the wall. • Connect the power supply to the back of the new box, then switch on at the wall. Further exclusions & legal stuff apply. Virgin Media service comes through this cable. All you need is a set of Powerline adaptors. You can also add WiFi Max to our. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Tuning in. Had arranged self-install as per suggestion from VM. I am happy to help with this. After 5 days, your old Hub will. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. VM BB TV Landline. My Virgin Media App. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Security matters. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Browse Virgin Media Virgin Media Community. It is likely you will be waiting a few days. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The wall box may be branded with the logos of an old cable TV company (not VM). Cihank617. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. At least spell your title correctly jeezus . Wait a couple of minutes for a dial tone, then make a test call. on 08-02-2023 13:33. We would like to show you a description here but the site won’t allow us. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Options. Our expert teams are on hand to give guidance and walk you through all the features of our product range to help you make the right choice. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. AnthonyRaw1986. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. I have my original wall box still that has the CableTel logo. Image below of the Virgin Media PSU Plug that connects to the coax. Take a look outside where the incoming cable is. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. 0. You only need to go into modem mode for a few minutes while you run the tests. Account - Cable. I will private message you now to confirm your details. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Whichever is the most suitable. )In this video, I am showing the sta. Step 2. 3 Kudos Reply. Hi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. sophieboulter1. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Go back to normal router mode as soon as the test is done. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Wall sockets and no connection. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. Get virgin engineer to move the wall socket. Hello, my isolator cable does not fit into the virgin media wall socket. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. powered by TiVo, somewhere else in your house to your Hub. Simply push the cable head over the screw head. Re: My house wall socket that cannot fit to VM hub. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. VM will usually only supply a Quickstart to a property that had VM previously. £ 9.